Activating any of our premium products is easy. Just follow these steps.
Instructions:
1. Go to your WP Admin Dashboard -> Plugins.
2. Step 2: Deactivate any free or older versions of the plugin.
3. Install the updated plugin zip-file that you may download from your Fatcat Apps Account (if you have not done so already. detailed instructions).
4. Afterward, Find your product in the sidebar of your WordPress Dashboard.
5. Open the resulting drop-down, and select Licensing or Settings, (depending on your product)
6. Enter your license key, click Activate – then Save at the bottom, and you’re done. The license key can be found in your original purchase email and also in your Fatcat Apps Account.
What if my license status does not change?
Occasionally, your web host or caching plugins may cause communication issues with our licensing software.
If your license status doesn’t change after following the activation steps, please try these two things first:
- Clear your website’s cache. If you are using a caching or security plugin, clear the cache and then try activating your license again.
- Contact your web host. If you receive an error message referencing “CURL,” please take a screenshot of the full error and send it to your web host. They can usually resolve this by updating the CURL on your server.
Alternatively:
If the above steps do not help, or you are unable to activate for other reasons, You can manually activate any of our premium plugins by going to your Fatcat Apps Account > View Licenses > Add your site to your license.
Afterward, you can ignore the “inactive” status as this would resolve the issue for you.
However, automatic update notification may not show up in your WordPress Dashboard.
In order to update your plugin, you would need to go to your Fatcat Apps Account and re-download our plugin to get the updated version.
Then you would need to remove the old version and reinstall the updated version. You will not lose any previously saved work this way.
If you still need assistance with this or anything else regarding our plugins please feel free to contact our support at fatcatapps.com/support/.