Having strange issues that can’t be explained? Things not displaying correctly, integrations refusing to work, other features not working, or settings missing?
You may be experiencing a conflict with another piece of software.
Before you begin:
This article is useful for our free and premium customers.
Even if an issue is likely not a conflict, it’s often best to rule out the possibility completely. The following steps will tell you whether or not you are experiencing a conflict, and with what piece of software the conflict is with.
The steps are as follows:
- Deactivate all plugins, except the one experiencing issues.
- See if the issue persists:
- If so, your issue is not caused by a conflict with a plugin. Move on to step 4
- If the issue is gone, one of the deactivated plugins was causing a conflict. You need to find which.
- Reactivate your plugins one at a time, and check after each to see if the issue returns. When it does, you will have found the plugin conflict.
- If a plugin conflict is not found, check the theme next. Revert to a default WordPress theme like ‘Twenty Seventeen’.
- If the issue is gone, you have a theme conflict.
- If not, the issue is not caused by your theme or a plugin.
Once the source of a conflict, or lack thereof, has been isolated, it’s much easier to find a solution.
Also, see our blog-post on the basic troubleshooting and health of your WordPress site for more details, and other great advice.
The causes, and symptoms, of a conflict can be varied. If issues persist when everything has been done properly, interference from third-party software must be ruled out before continuing.
It’s important to know that conflicts are usually no-ones fault. These things happen. With so many parties making different software for one system, things are bound to collide sometimes. Not usually due to bad programming, but because of random chance.
Some common causes of conflicts:
- Plugins using different versions of the same library.
- Multiple things calling to the same class, that the developers thought they uniquely made.
- Two plugins using the same menu id positions (causing one not to appear in your dashboard).
Found a conflict with our software, and something else you are using? Or experiencing a bug that is not a conflict?
Contact our support team at fatcatapps.com/support/ and we will do our best to assist.