You may be experiencing a conflict with another piece of software.

Isolating Conflicts

Even if an issue is likely not a conflict, it’s often best to rule out the possibility completely. The following steps will tell you whether or not you are experiencing a conflict, and with what piece of software the conflict is with.

Once the source of a conflict, or lack thereof, has been isolated, it’s much easier to find a solution.

About Conflicts

The causes, and symptoms, of a conflict can be varied. If issues persist when everything has been done properly, interference from third-party software must be ruled out before continuing.

It’s important to know that conflicts are usually no-ones fault. These things happen. With so many parties making different software for one system, things are bound to collide sometimes. Not usually due to bad programming, but because of random chance.

Found a conflict with our software, and something else you are using? Or experiencing a bug that is not a conflict?

Contact our support team at fatcatapps.com/support/ and we will do our best to assist.

The post How To Search For Conflicts (“Help, My Plugin Isn’t Working”) appeared first on Fatcat Apps.

First make sure you have successfully integrated with your account, and have selected a list.

Testing

After you set up your account, try to do a test submission.

If you are using the Thank You Message and your email provider integration works, you’ll see a success message. If it doesn’t you’ll see an error message.

Next, please check your email inbox. You should have received a confirmation email (unless you’re using single optin). Click the confirmation link in this email. (Note that it might take a few minutes for your confirmation email to show up.)

Next, log int your email marketing tool and check if the new email was added to your list. (Note that it can take up to 15 minutes for a new subscriber to show up inside of your email marketing tool.)

Troubleshooting

If subscriptions do not appear to be working, there are a few small things to try.

1. Try resetting your API key through your provider, and reconnecting your forms. (For Aweber, de-authorize Optin Cat from your apps, then try a new Auth Code).

2. Often, caching or speed optimizing plugins will cause the required files not to run. For this reason, it is a good idea to turn these plugins off temporarily and clear the cache from your server to see if that solves the issue. Most caching plugins have the ability to ignore other plugins more getting cache. You can consult with them on the best solution.

3. Make sure you are using a working email that is not already part of your lists and does not contain any common phrases, like “info” or “test”.

4. Check your settings.

• Make sure emails from your provider can make it to your personal email (IE: the sending email is whitelisted).
• And check that your lists do not have any restrictions in place that could cause subscriptions to be rejected (Ex: Like a mandatory name field, when you are not using name on your optin form).

5. Always use a fresh email that has not already been added to your email list.

Please contact our support at fatcatapps.com/support/ if, despite you going through this process, new subscribers aren’t added to your list.

The post How To Test My Email Provider Integration (My Email Provider Integration Isn’t Working) appeared first on Fatcat Apps.

Downloading the Updated Version

1. Log into your account here.

2. Under purchase history, click “View Details and Downloads”.

3. Scroll to the bottom of the “Purchase Confirmation” page.

4. Copy your license key and download your plugin file.

Installing the new Version

5. Log in to your site’s WordPress admin (e.g. www.mysite.com/wp-admin).

6. Click on the “Plugins” tab in the left panel, then proceed to deactivate and delete the older version of your plugin.

7. Back on the “Plugins” menu click “Add New”.

8. Click the Upload link near the top, then “Choose File”.

9. Select the plugin file that you just downloaded.

10. Click “Install Now”.

11. Once the installation is finished, click “Activate Plugin”.

12. The Plugin will now appear in your WordPress menu.

13. Go to the plugin’s settings and click “Deactivate License”.

14. Paste your new license key into the “License Key” – field and click “Activate License”. Then, click “Save Changes”.

If you still need assistance with this or anything else regarding our plugins please feel free to contact our support at fatcatapps.com/support/.

The post How To Manually Update My Fatcat Apps Plugin appeared first on Fatcat Apps.

Instructions

1. Login to your Fatcat Apps account.

2. Find your expired plugin by checking the order date and click “View Licenses”

3. Click the “renew now” link that is displaying below your expired plugin key status.

4. Our checkout page will appear your renewal order ready.

4. All that is left to do is complete the checkout process.

Once the checkout process is complete your license should begin working again with a few minutes. You may need to refresh the license activation page for the changes to load.

If you still need assistance with this or anything else regarding our plugins please feel free to contact our support at fatcatapps.com/support/.

The post How To Renew My License appeared first on Fatcat Apps.